FAQs

WHEN SHOULD I ARRIVE AT CLASS?

Please arrive 10 minutes early to your class if it is your first class. For safety reasons, we do not permit clients to enter class late. For classes starting before 8.30am and starting after 5.30pm, the main building door will be locked and there will be no entry after class starts.

ARE YOU ABLE TO ENTER CLASS AFTER IT HAS BEGUN?

We don't allow any late entry to class. We need to be consistent with everyone. We kindly request you arrive 10 mins before class has started so you have enough time to be signed in, asked about injuries & modifications & set up your reformer or equipment.

WHAT SHOULD I BRING?

For the safety and hygiene of our clients and staff, we require socks be worn at all times in the studio. Please bring your socks (grip socks are recommended, you can also purchase these in the studio), plus water and a small towel.

WHERE IS THE STUDIO LOCATED?

1 St Colme Street, Citibase Edinburgh, 1st Floor, EH3 6AA

I AM A BEGINNER, WHICH CLASS IS SUITABLE FOR ME?

Reformer FOUNDATION, Barre SCULPT, Mat SCULPT, yoga and private’s are suitable for beginner level.

I AM INTERMEDIATE TO ADVANCED, WHICH CLASS IS SUITABLE FOR ME?

Reformer POWER, Barre SCULPT, Mat SCULPT, yoga and privates /semi privates are suitable for intermediate and advanced.

I AM PREGNANT, WHICH CLASS IS SUITABLE FOR ME?

Up to 12 weeks pregnant you may attend all mena classes, as long as you have been previously doing Pilates and Yoga exercise. From 13 weeks you may attend Reformer FOUNDATION + Barre SCULPT classes.

I AM POSTPARTUM, WHICH CLASS IS SUITABLE FOR ME?

Postpartum after 6 weeks with clearance your doctor, you may attend Reformer FOUNDATION + Barre SCULPT and yoga are suitable for postpartum. If you have advanced separation we recommended you take private sessions and require a doctors note.

WHAT IS THE LATE CANCELLATION POLICY?

We appreciate life gets busy - but outside of an emergency, we have a strict 8 hour cancellation policy. We do not accept email or phone cancellations and kindly request you manage your schedule through your the mindbody app or website.

HOW LONG IS THE MEMBERSHIP CONTRACT?

The initial contract is minimum of 8 weeks (2 months). It cannot be suspended or cancelled within this initial period. After the first 2 payments, you may pause you membership twice per year and cancel you membership with 30 days notice.

DOES MY MEMBERSHIP FINISH AFTER THE FIRST 8 WEEKS?

No - the membership auto-renews. If you would like to suspend or cancel after the initial 8 weeks you need to email studio@mena-pilates.com